Refund policy
Return, Refund, and Cancellation Policy
Ready-to-Paint (Pre-Made) Paint Kits
7-Day Return Policy
We want you to be completely satisfied with your purchase.
Ready-to-Paint (pre-made) Paint Kits may be returned within 7 days of delivery for a refund, provided they meet the following conditions:
- The kit is unused.
- The canvas has not been painted or altered.
- All paints, brushes, and included accessories are unopened and in their original condition.
- The kit is returned in its original packaging whenever possible.
Customers are responsible for return shipping costs unless the return is the result of our error or the product arrived damaged or defective.
Refunds will be issued to the original payment method after the returned kit has been received and inspected.
This 7-day return policy applies only to Ready-to-Paint (pre-made) Paint Kits and does not apply to any Custom Paint Kits.
Custom Paint Kits
Due to the highly custom nature of our paint kits, all Custom Paint Kits are created specifically from your submitted photo and finalized only after artwork approval.
Artwork Approval and Auto Approval Policy
Before production begins, you will receive an approval email allowing you to review your artwork and request changes. You may request as many revisions as necessary to ensure your artwork meets your satisfaction prior to approval.
If we do not receive your approval within 48 hours of sending the approval email, your order will be automatically approved and production will continue in order to prevent further delays.
Our order confirmation emails contain information to help ensure approval emails are received; however, Selfie Paint Kits LLC is not responsible for emails that are filtered into spam, junk, promotions, or other email folders.
Once your order has been approved, either by you directly or through our automatic approval process, the order is considered final and non-refundable.
Order Holds and Customer Response Policy
In certain situations, we may be unable to continue processing an order until we receive additional information, confirmation, approval, or updated materials from the customer. Examples include, but are not limited to:
- Uploading an image that does not meet our image requirements
- Failing to upload an image
- Requesting an image change after an order has been placed
- Requesting a product upgrade or modification
- Responding to artwork, production, or fulfillment issues that require customer input
- Any other circumstance that requires us to place an order on hold while awaiting a customer response
When an order is placed on hold, we will attempt to contact you using the email address provided with your order. It is your responsibility to monitor and respond to communications regarding your order.
If we do not receive the required response, confirmation, updated image, approval, or requested information within thirty (30) days of our most recent communication regarding the issue, Selfie Paint Kits LLC reserves the right to cancel the order and close the project.
Orders canceled after thirty (30) days of no customer response are not eligible for a refund if any custom artwork, design work, administrative work, order preparation, or other order processing has been performed. By placing an order, you acknowledge that substantial custom work may be completed prior to final artwork approval and that such work has value even if the order cannot be completed due to a lack of customer response.
We may retain portions of your order information, artwork files, and project data after cancellation. If you choose to place a new order in the future, we may be able to resume work from a previously completed stage; however, we do not guarantee the availability, retention, or recovery of any prior order data.
Refund Policy
Once an order has been approved, no refunds will be issued for any reason, including but not limited to:
- Dissatisfaction with the final artwork
- Dissatisfaction with painting results
- Delayed delivery resulting from a lack of customer approval
- A change of mind
Because each Custom Paint Kit is made specifically for you and cannot be resold, refunds are not available after artwork approval.
Replacement Policy
If you are not satisfied with the outcome of your painting efforts, we are happy to offer a replacement paint kit so you can try again using the same approved artwork.
Refunds are not available for dissatisfaction related to painting results after the paint kit has been completed.
Delivery Delays
If an order is not approved within 24 hours of the approval email being sent, we are not responsible for delivery delays resulting from delayed customer approval.
Cancellation Policy
Custom Paint Kit orders may be canceled only before artwork approval.
Once an order has been approved, either manually by the customer or automatically after 48 hours, cancellations are no longer permitted.
Orders that remain on hold due to a lack of customer response may be canceled by Selfie Paint Kits LLC in accordance with the Order Holds and Customer Response Policy outlined above.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at support@selfiepaintkits.com.
Please include:
- Your order number
- A description of the issue
- Photos of the product and packaging, if applicable
We'll work with you to provide a replacement or another appropriate resolution.
Contact Information
If you have any questions regarding this policy, please contact us at: